Stop asking people
to learn your software.

No — though it can do everything a chatbot can do, and that's the least of it. Side Nerd works like a conversational form: it dissects each incoming message, identifies every distinct intent inside it, extracts the fields, validates them, and writes a structured record your systems can act on — running on a patent-pending framework built for exactly that job, not a chat wrapper around a general model. A chatbot holds a conversation. Side Nerd extracts, validates, and routes — then answers, confirms, and logs. The dialogue exists in service of the data, not the other way around.

No — they text a regular 10-digit phone number, the same way they'd text a coworker. For users who want the number saved as a contact on their phone, we provide an optional one-tap save link. That's it. No app, no portal, no login required.

Forms require the user to fill out the same information every time, field by field. Apps require training and adoption. Side Nerd lets users send the input they would naturally write, and does the structuring on the back end. It removes the cognitive load from the user and puts it on the system — which is where it belongs.

Into the systems you already run the business in — HubSpot, Salesforce, ADP, Gusto, a payroll platform, an HRIS, a Google Sheet, a Postgres warehouse. For some workflows, Side Nerd is also the system of record, and in those cases we provide a full admin dashboard with data management and custom analytics reports built in. We're a translation layer where you need one, and a system of record where you need that.

That's the job. The system restates its interpretation, asks a targeted follow-up for any required field it couldn't fill, and writes the record once it passes validation — creating a new entry or updating an existing one, depending on the workflow and what we already know about that user.

From your knowledge base first — the documents, plan summaries, policies, and FAQs you provide, hosted by us or pulled from your existing sources. Answers cite the source so members can verify. For general questions outside your defined content, we use a fine-tuned model that handles broad topics accurately without hallucinating domain-specific details. We upgrade the underlying model every six months to stay current with best practice, and we fine-tune more frequently — any time we observe an answer that tuning would improve. Questions outside your defined scope always get a clear redirect, never a guess.

Yes. When someone texts in another language, Side Nerd answers their question back in that same language automatically — there's nothing for the user to set. For an organization serving a specific language community, a deployment can also be configured for full parity in that language, so prompts, confirmations, and reports are localized too — not just the answers.

Full visibility. Every interaction is logged: who asked, what they asked, what answer was given, which source was cited, whether it was resolved or escalated, and whether a support call was deflected. You can filter by topic, member segment, or date range. This data also feeds back into improving the knowledge base — high-volume questions that weren't answered cleanly become content gaps you can close.

Yes. The workflows listed above are the ones we've built for specific markets. If you have a workflow where "get the right information from a person who won't use your software" is the bottleneck — that's what the platform is for. Email Emily to talk through it.