Privacy Policy
Last Updated: March 9, 2026
Side Nerd Apps ("Company," "we," "us," or "our") builds and operates software products and services including but not limited to Ither, Link Lead, MediMatch, and other applications (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use any of our Services.
Summary: We collect data necessary to provide our Services. We do not sell your personal data. We share data only as needed to deliver the Services and as described in this policy.
1. Information We Collect
1.1 Information You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number, organization affiliation | Account creation, authentication, support |
| Service Data | Content you submit through our apps (text messages, form entries, uploaded files, configurations) | Core service functionality and delivery |
| Payment Information | Billing details processed by our payment providers | Subscription and payment processing |
| Communications | Emails, support requests, feedback you send us | Customer support, product improvement |
1.2 Information Collected Automatically
- Usage data: How you interact with our Services, features used, actions taken
- Device information: Browser type, operating system, IP address
- Phone number: Collected when you interact with SMS-based Services
- Message metadata: Timestamps, delivery status for SMS-based Services
- Cookies and analytics: We use Google Analytics and similar tools to understand how our websites and applications are used
2. How We Use Your Information
We use your information to:
- Provide and operate the Services: Deliver core functionality, process your requests, and maintain your account
- Improve our products: Analyze usage patterns, train and refine AI models, and develop new features
- Communicate with you: Send service-related messages, respond to inquiries, and provide customer support
- Reporting: Provide data and reports to authorized users within your organization (where applicable)
- Security: Detect and prevent fraud, abuse, or security threats
- Legal compliance: Comply with applicable laws, regulations, and legal processes
3. How We Share Your Information
3.1 With Your Organization
If you use our Services through or on behalf of an organization, data you provide may be shared with authorized administrators within that organization as part of the Service's functionality.
3.2 With Service Providers
We use third-party services to operate our products. These providers only access your data as necessary to perform their functions:
- Amazon Web Services (AWS): Cloud hosting and data storage
- Twilio: SMS messaging infrastructure
- OpenAI / Anthropic: AI language processing
- Stripe: Payment processing
- QuickBooks: Invoicing and accounting
- Retool: Internal tools and workflow automation
- Google Analytics: Website analytics
- Google Cloud Platform: Used rarely for specific services
Not all providers are used by every Service. The specific providers involved depend on which product you use.
3.3 We Do NOT Sell Your Data
Side Nerd Apps does not sell, rent, or trade your personal information to third parties for their marketing purposes.
3.4 Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.
3.5 Business Transfers
If Side Nerd Apps is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change.
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (TLS/SSL) and at rest
- Access controls and authentication
- Regular security assessments
- Secure cloud infrastructure (AWS)
Important: Standard SMS text messaging is not encrypted end-to-end. Do not send highly sensitive information (passwords, financial account numbers, Social Security numbers) via text message to any service, including ours.
5. Data Retention
We retain your data for as long as necessary to provide the Services and fulfill the purposes described in this policy. Specific retention periods vary by product:
- Service Data: Retained while your account or subscription is active and for up to 90 days after termination
- Text Message Logs: Retained for up to 12 months for service delivery and troubleshooting
- Account Information: Retained while your account is active and as required for legal or business purposes
You may request data export or deletion at any time by contacting us at emily@sidenerdapps.com.
6. Your Rights and Choices
6.1 Access and Export
You can request access to or a copy of your personal data by contacting us.
6.2 Correction
You can request correction of inaccurate data by contacting your organization administrator (if applicable) or our support team.
6.3 Deletion
You can request deletion of your data by emailing emily@sidenerdapps.com. Some data may be retained as required by law or for legitimate business purposes.
6.4 Opt-Out of SMS
For SMS-based Services, reply STOP to any message to stop receiving automated messages. This may disable certain features that rely on text messaging.
6.5 Cookies
Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of our websites.
7. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to Know: Request what personal information we collect and how it is used
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: We do not sell personal information
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact emily@sidenerdapps.com.
8. Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. Some Services may be used by individuals aged 13 and older with parental or guardian consent. If you believe we have inadvertently collected data from a child under 13, please contact us immediately.
9. International Data Transfers
Our Services are operated in the United States. If you are located outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to this transfer.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Side Nerd Apps
Email: emily@sidenerdapps.com
Website: sidenerdapps.com